Privacy Policy

Last Updated: August 18th, 2025

Bespoke Smarter Homes (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website bespokesmarterhomes.com, or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, or other details you provide through contact forms or inquiries.

  • Usage Data: including your IP address, browser type, pages visited, and time spent on our site (collected automatically through cookies and analytics tools).

2. How We Use Your Information

We use the information collected to:

  • Respond to inquiries and provide customer support.

  • Improve our website, services, and user experience.

  • Send updates, promotions, or communications you have opted into.

3. Sharing of Information

We do not sell or rent your personal information to third parties. We may share information only in the following circumstances:

  • With trusted service providers who help us operate our business (e.g., hosting, analytics).

  • If required by law or to protect our rights, property, or safety.

4. Cookies & Tracking Technologies

Our website may use cookies or similar technologies to improve your browsing experience and analyze website performance. You may disable cookies in your browser settings, but some features of the site may not function properly.

5. Data Security

We take reasonable steps to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Payments & QuickBooks Online

We generate invoices and payment links through Intuit QuickBooks Online (“QuickBooks”). For this purpose we process: customer name, email, quote or invoice numbers, description/amount, and status (e.g., paid/void/refund). We do not collect or store card or bank details; online payments are entered on QuickBooks’ hosted pages and processed by Intuit. We use this information to issue invoices, accept deposits, reconcile payments, and maintain accounting records needed to provide our services to you.

  • Legal basis (where applicable): performance of a contract (to bill for agreed work) and legitimate interests (to manage our business and prevent fraud).

  • Sharing: we share the items above with Intuit to process payments and with other service providers that help us host and secure our systems.

  • Retention: records related to quotes, invoices, and payments are kept as long as needed to meet tax, accounting, and legal obligations (typically up to 7 years).

  • Your choices: you may request access, correction, or deletion of your personal information. If deletion is requested, we will remove what we can but may retain records we are legally required to keep (e.g., for tax/audit).

  • Security: payment pages are hosted by Intuit. We never see your full card or bank information.

  • Contact: For privacy requests, email the address listed in this policy. Please include your name, the email used on your quote/invoice, and the request type.

7. Your Rights

You may request to:

  • Access, update, or delete your personal information.

  • Opt out of marketing communications at any time.

To do so, please contact us using the information below.

8. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Bespoke Smarter Homes
Email: alex@bespokesmarterhomes.com
Phone: 843-237-7653
Website: https://www.bespokesmarterhomes.com